Terms & Conditions

SHIPPING POLICY

ALL FREIGHT IS $7.00 WITHIN NEW ZEALAND, EXCLUDING RURAL DELIVERY WHICH IS $12.50

We aim to dispatch all Orders same day, apart from weekend orders which will be dispatched the next working day. All parcels are sent by Courierpost / Auspost are 'Track and Traceable'/ and can be delivered to rural, household, business addresses and PO Box number.

If rural option is not selected and order is rural, the additional charge will be invoiced aknd goods will be sent once paid.

Holiday times do have an impact on this, so please factor this in when ordering.

In the rare event that a parcel goes missing, it takes some time for compensation to be issued. Both Party Costumes and you the customer, will have to fill out and return forms as part of the claims process.

Some items are sent from Austrailia - these items state this, otherwise items sent from Lower Hutt.

Items that are being sent from Australia will take from 7 to 10 working days.  

RETURN POLICY

All returns must be placed within 5 working days of the delivery date.

We believe in the quality of our products and hand check all garments before sending anything out to our customers. However, in the slim chance you do receive something from us that is flawed, dirty or faulty we will pay for the return shipping of the item and either arrange a full refund or an exchange - whichever the customer would prefer. Refunds or exchanges will not be accepted if the faulty item has been caused by the customer. Please provide proof of purchase with returned item and all goods must be in original packaging. If items are returned due to change of mind, there will be a 20% restocking and  $5.00 administration fee deducted from refund. No refund will be given if item is not returned in orginal condition and packaging.  If we see the items been worn or returned creased and not folded like sent we will not refund the item. ( All items leaving our store our folded and pressed)

We do not refund on wigs due to hygienic reasons.

Please note if unsure of sizing it is best to call us and discuss the individual item, these do vary between items. If returning item due to wrong sizing there is a restocking fee of 20%.

We do not refund on Sale items or exchange on sale items, please ring to discuss if concern about sizing before purchase.

 

RETURN ADDRESS

Party Online, 131 High St, Lower Hutt, Wellington 5010

EXCHANGE POLICY

If for any reason you simply change your mind on your order, we will be happy to exchange it. The garments must be in brand new condition and have the original labels still attached. You, the customer, will be responsible to pay for the return shipping of the item. Please note that we can not refund you for any shipping costs that you may have been charged with your original order. Please include proof of purchase with your item and goods in original condition and packaging. We do not hold items for exhange, so please buy the item online you are wanting to exchange for and we recieve the item back we will refund this item less the courier fee.

 

Please note we do not exchange on Sale items.  If unsure of sizing or item please ring or email before purchasing.

EXCHANGE ADDRESS

Party Costumes,  131 High St, Lower Hutt, Wellington 5010

These terms do not affect the rights you have under the Consumer Guarantees Act 1993